1. CANCELLATION PROCEDURE

Guests wishing to cancel a reservation made directly with the Operator (via website, phone, or walk-in) must send a written cancellation request from the registered email address to [email protected]. Bookings made through partner agencies (such as Booking.com or Airbnb) must be canceled through those respective channels. The effective date of cancellation is when the Operator or third-party receives and acknowledges the request.

2. GENERAL REFUND RULES

2.1 If the check-in date is at least 30 nights from the date of the written cancellation request, a full refund applies.
2.2 If the check-in date is less than 30 nights away, the reservation is non-refundable.
2.3 The Operator reserves the right to retain part or all of the Security Deposit, down-payment, or other collected fees to cover any due charges as per this policy.
2.4 Security Deposit refunds follow the standard process outlined in the Reservation Terms & Conditions (subject to deductions for damages, missing items, or penalties).

3. OPERATOR-INITIATED CANCELLATIONS

If the Operator cancels a booking for reasons not attributable to the Guest (e.g., double booking, technical error), the Guest is entitled to a full refund or, if they agree, an alternative property of equal or higher value, subject to availability.

4. FORCE MAJEURE

While the Operator strives to accommodate Guests affected by unforeseen events (natural disasters, acts of war, pandemics, or government-imposed restrictions), standard cancellation fees may still apply unless explicitly waived in writing.

5. AMENDMENTS AND RESCHEDULING

Bookings are generally non-transferable and non-amendable, but the Operator may permit modifications at its sole discretion. Requests for changes may incur administrative fees and are subject to availability.

6. REFUND PROCESSING TIMES

Once a refund is approved, the Operator will typically initiate the payment within 10–14 banking days. The time for the refund to reflect in the Guest’s account may vary depending on the Guest’s bank or payment provider. Any transaction or exchange fees are borne by the Guest.

7. THIRD-PARTY BOOKINGS

Guests who made reservations through third-party platforms must follow those platforms’ refund and cancellation processes in addition to the Operator’s policies. In case of conflicting rules, the third-party’s policy may supersede these terms only where explicitly stated by the platform.

8. AGREEMENT

By proceeding with any reservation, you confirm that you have read and agreed to this Cancellation and Refund Policy. You acknowledge that refunds, when applicable, will be subject to the timeframes, deductions, and conditions specified herein.

By making a reservation all our Guests agree to:

1. Reservation Terms & Conditions
2. Refund Policy (this page)
3. House Rules