One of the biggest sources of guest satisfaction comes down to how well, you can care for your guests. At a vacation rental, unexpected situations can occur such as guests being locked out or appliances malfunctioning. However, for homeowners who work with Deluxe Holiday Homes, these issues are not a source of stress as they have a specialized local team to handle such situations. These teams are included in the company’s comprehensive vacation rental management services and are vital for ensuring positive reviews and repeat business.
Deluxe Holiday Homes interviewed their local support team in Dubai, to understand how their work contributes to enhancing the guest experience and ultimately increasing homeowners’ profits. Here are some important takeaways from their insights.
Meet Our Team
Our in-house team of guest support experts are entrusted with the pivotal responsibility of converting surface-level relations to long-term relationships with guests to not only keep them satisfied but also coming back for more.
Najaf Ali – Operations Manager
Rochelle Anne Vito Cruz – Senior Supervisor, Guest Relations
Stephanie Arobel – Owner Support Agent
Maika Correa – Senior Support Agent
Shaira Moslares – Senior Support Agent
They are an Extension of you – maintaining your investment
One of the greatest aspects of having access to A-Z in-house support is the ability to provide your guests with full support even when you’re out of town. Homeowners who are constantly travelling or reside on international borders will find it too difficult to promptly attend to guest needs.
For this reason, having a dedicated support team can help build the necessary trust with your guests, which is crucial to elevating any holiday experience.
“We focus on consistency and making every important aspect of the customer experience a little better every time.”
– Rochelle Vito Cruz
24/7 Guest Service
Having a support staff can provide flexibility in terms of scheduling and availability. The team can be available to assist guests at all times, including check-ins and check-outs outside of regular hours. This helps create a seamless experience both pre and post-check-in and prevents a guest from feeling isolated. Moreover, day-to-day and unexpected issues such as Wi-Fi, security and other disturbances can also be easily tended to, with the help of a team that is just a phone call away, throughout the week.
Issues are resolved quickly
It is no surprise that, no matter how well-prepared you are, property issues can always come up. Some of them are affected by external factors, uncalled for. While this is understandable, it is in your best interests to ensure that it is resolved in a timely manner, so as not to inconvenience your guests.
Having a support staff will help identify, document and delegate these issues to relevant departments while keeping guests well-informed and up-to-date. Having guest service within immediate reach not only makes guests feel safer—it’s critical for garnering a five-star review once they leave.
They Help Maintain Strong Relations with Guests
Having a support staff can ensure that the guests have a smooth and hassle-free experience. They can assist with check-ins, answer questions, provide recommendations for local attractions, and ensure the property is well-maintained.
“I have stayed in so many places in Dubai over the last 3 years and Deluxe Holiday Homes were the complete best. The apartment felt like being at home and I was provided with everything I could possibly need for my stay. The pool is a dream for a swimmer like me & I loved how professionally handled was the check in & check out. For my super early check out I met Nathan who was a complete professional & gentleman and helped me with everything I needed.”
– Kateřina Janečková
“Here, you are not just a guest; you are part of the family.”
– Fatima Riaz
Deluxe Holiday Homes represent a service that is not only known for its versatile portfolio of gorgeous homes but also for the experience that comes with it. With the aid of trusted advisors, support staff and a team that incorporates strong customer values, homeowners can now sit back without worry.